Troubleshoot hyperlinks

A hyperlink goes to a wrong destination

This can be caused by one of following:

• The destination may have been entered incorrectly   Make sure the hyperlink destination is correct.
• The original destination may have moved to a different location   Use your Internet browser to navigate to the destination to ensure that it still exists.

Nothing happens when I click a hyperlink

This can happen when the text you believe is a hyperlink only looks like a hyperlink.

• To make sure the text is a hyperlink, select the text, and then click Insert Hyperlink .

When I click a hyperlink, it returns a 404 error message

This can be caused by one of the following:

• The destination may have moved or may no longer exist   Verify that the file exists by viewing the destination file with your Internet browser if the file is on the Internet, or with Windows Explorer if the file is on your hard drive or a network.
• You may not have access to the destination   If the destination file is on the Internet, make sure you have a connection to the Internet.
• There may be a technical problem   If you believe that the file you are linking to exists and that you have permission to link to it, try deleting your temporary Internet files.

  How?

  (If you are using Microsoft Internet Explorer 5.0 and above)

  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Under Temporary Internet Files, click Delete Files.

When I click a hyperlink, it returns a 403 error message

You may be trying to link to a page or directory that does not have anonymous browsing permissions.

• If the destination is on a network, contact your network administrator to ensure that you have access to the destination file.

A hyperlink goes to the wrong frame

This is often caused by incorrectly setting up the target frame for your hyperlink. To change the target frame, do the following:

1. In Page view, open the page that contains the hyperlink.
2. Select the hyperlink, and then click Insert Hyperlink .
3. To change the target frame, click Target Frame in the Insert Hyperlink dialog box. Then do one of the following:

   Choose a target frame within your frames page

   In the Target Frame dialog box, the Current frames page area shows a map of your frames page. Click in the frame you would like to set as the target frame.

   Choose a target frame outside your frames page (in a new window)

   In the Target Frame dialog box, under Common, click New Window.