Tier Two: Email Support Availability: Monday-Friday 9am-5pm Pacific Time (-08:00 GMT) Cost: No Charge Format: Email Support Ticket Communication Scope: Bugs in unmodified stock product Help finding appropriate help documentation Where to start: First, check our help center to see if your question has already been addressed. If not, then proceed to the chapter in the FAQs section and initiate a support ticket. If something goes wrong with the template because of something outside of our control (your level of experience, or a server side issue) which requires a more skilled hand and one-on-one support, then the issue would be elevated to tier three. To learn more about "tier 3" click here.