- Browse to a user, using the “Accounts” browser.
- Click on the “Edit” button next to the user you wish to initiate the ticket with.
- You will then see a section marked “Tickets”, in which you will have an “Initiate New Ticket” button.
- Click the “Initiate New Ticket” button, compose your message, and then click “Submit”. A message will be sent to the user telling them that a ticket has been updated with information for them to view.