Tier Three: One-on-One Support Availability: Monday-Friday 9am-5pm Pacific Time (-08:00 GMT) Cost: 15 minutes of complementary tier 3 support included with each purchase support time can be purchased in half hour or full hour segments $100/hr for basic html/template related issues $150/hr for advanced scripting/database related issues Format: Email Support Ticket Communication/Telephone Support Scope: How Do I Questions outside of our regular scope of documentation (Coaching) $100/hr Server related issues (Navigation/FrontPage Server Extension Errors) $100/hr Program Specific Issues (FrontPage Navigation Bars, Forms) $100/hr Database/Advanced Scripting (Server Misconfiguration) $150/hr Where to start: First, check our help center to see if your question has already been addressed. If not, then proceed to the chapter in the FAQs section and initiate a support ticket. Your ticket will first be reviewed by our Tier 2 support team. If your query is elevated to tier three, you will be notified and will be invoiced before we can schedule a time to address your training or problem.