Tier Two: Email Support
Availability: Monday-Friday 9am-5pm Pacific Time (-08:00 GMT)
Cost: No Charge
Format: Email Support Ticket Communication
Where to start:
- Bugs in unmodified stock product
- Help finding appropriate help documentation
If something goes wrong with the template because of something outside of our control (your level of experience, or a server side issue) which requires a
more skilled hand and one-on-one support, then the issue would be elevated to tier three.
- First, check our help center to see if your question has already been addressed.
- If not, then proceed to the chapter in the FAQs section and initiate a support ticket.
To learn more about "tier 3" click here.
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