About Support Options from i3dTHEMES/Lucky Marble

Tier Two: Email Support

Availability: Monday-Friday 9am-5pm Pacific Time (-08:00 GMT)

Cost: No Charge

Format: Email Support Ticket Communication

Scope:

Bugs in unmodified stock product
Help finding appropriate help documentation

Where to start:

First, check our help center to see if your question has already been addressed.
If not, then proceed to the chapter in the FAQs section and initiate a support ticket.

If something goes wrong with the template because of something outside of our control (your level of experience, or a server side issue) which requires a more skilled hand and one-on-one support, then the issue would be elevated to tier three.

To learn more about "tier 3" click here.

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Learn about the different levels of support available from i3dTHEMES/Lucky Marble

Tier Two: Email Support