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We are proud to offer the following special custom services for our web products.
Please note: we are only able to provide these services for products purchased within the 12 months. Products purchased longer than 12 months previous are subject to our "Special Request" option with a minimum charge of $150.
Please review the Frequently Asked Questions to the right
regarding "how it works" and "can I make these changes myself".
Free Text Logo Change -
We'll modify the stock template graphic logo text to youre desired text using the same font and positioning. You will receive a replacement graphic or flash file.
The process of having your text logo customized is fairly straight-forward.
Submission Process:
Review the customization process (this page)
Agree to the terms of service
Confirm your contact details
Specify what you want your text logo to say
Once submitted:
Request goes into queue to be reviewed by the customization team
You can review the status of your customization from your custom projects page
Request is completed by one of our in-house designers
A notification is sent out to you via email that your customization has been completed
Once customization has been completed:
You will be able to pick up your customized files with instructions from your custom projects page
Provide feedback to the designer who completed your customization request
Vector Graphic Logo Insertion -
We'll insert your transparent vector graphic logo in place of the stock template graphic text logo or alongside the stock tempalte graphic text logo. File must be in transparent PNG or EPS (as vector) format.
The process of having your graphic logo inserted into your template is fairly straight-forward.
Submission Process:
Review the customization process (this page)
Agree to the terms of service
Confirm your contact details
Browse your computer for the file you want inserted and supply instructions
Once submitted:
Request goes into queue to be reviewed by the customization team
You can review the status of your customization from your custom projects page
Request is completed by one of our in-house designers
If there is a charge for this service, an invoice will be sent out for the balance of this customization service.
A notification is sent out to you via email that your customization has been completed
Once customization has been completed:
You will be able to pick up your customized files with instructions from your custom projects page. If there is a charge for the graphic logo insertion, then your files will become available once the invoice has been paid.
Provide feedback to the designer who completed your customization request
Text Logo with Special Font - $25
We'll modify the stock template graphic logo text to your desired text using the font of your choice provided we have that font on file. If we do not have the desired font on file, we will not be able to perform this service.
The process of having your text logo customized is fairly straight-forward.
Submission Process:
Review the customization process (this page)
Agree to the terms of service
Confirm your contact details
Specify what you want your text logo to say
Once submitted:
Request goes into queue to be reviewed by the customization team
You can review the status of your customization from your custom projects page
Request is completed by one of our in-house designers
An invoice is sent out for the balance of the project
A notification is sent out to you via email that your customization has been completed
Once customization has been completed:
You will be able to pick up your customized files with instructions from your custom projects page once the project balance is paid
Provide feedback to the designer who completed your customization request
Bitmap Graphic Logo Insertion - $50
We'll insert your existing bitmap graphic logo in place of where the stock template graphic text logo would go, or place it beside the stock template graphic text logo.
The process of having your graphic logo inserted into your template is fairly straight-forward.
Submission Process:
Review the customization process (this page)
Agree to the terms of service
Confirm your contact details
Browse your computer for the file you want inserted and supply instructions
Once submitted:
Request goes into queue to be reviewed by the customization team
You can review the status of your customization from your custom projects page
Request is completed by one of our in-house designers
If there is a charge for this service, an invoice will be sent out for the balance of this customization service.
A notification is sent out to you via email that your customization has been completed
Once customization has been completed:
You will be able to pick up your customized files with instructions from your custom projects page. If there is a charge for the graphic logo insertion, then your files will become available once the invoice has been paid.
Provide feedback to the designer who completed your customization request
Template Image Replacement -
We'll replace the "theme" images (in the flash rotator) with your own images. We will resize the images to fit the design specifications of the template.
The process of having your template images/theme customized is reasonably straight-forward.
Submission Process:
Review the customization process (this page)
Agree to the terms of service
Confirm your contact details
Specify the images you wish to have resized to fit within your template by clicking the "Browse" button for each available image.
Once submitted:
Request goes into queue to be reviewed by the customization team
You can review the status of your customization from your custom projects page
If no clarification is required, you are billed for the project balance -- this includes the cost of the images.
Your project is commenced once the project balance invoice has been paid
Request is completed by one of our in-house designers
A notification is sent out to you via email that your customization has been completed
Once customization has been completed:
You will be able to pick up your customized files with instructions from your custom projects page
Provide feedback to the designer who completed your customization request
Special Request: Basic Services - $150/hr (minimum 1 hour)
Tell us what you are looking to have done. We may have someone on staff who can accomplish what you're hoping to achieve. We reserve the right to decline your special request.
The process of having a special request submitted and completed can be a complicated process, depending upon what you need done. Because usually a special request must be completed by one of the "Project Leads", this is considered a premium service and is billed at a rate of $150/hr.
Submission Process:
Review the customization process (this page)
Agree to the terms of service
Confirm your contact details
Specify your special request
Once submitted:
Request goes into queue to be reviewed by the customization team
You can review the status of your customization from your custom projects page
If no clarification is required, you are billed for the esitmated project balance.
Your project is commenced once the project balance invoice has been paid
Request is completed by one of the Project Leads
A preview may be provided
If additional changes are required, go back to step 6
Once project is complete and approved by you, if project balance is greater than originally billed an invoice will be sent to you
A notification is sent out to you via email that your customization has been completed
Once customization has been completed:
You will be able to pick up your customized files with instructions from your custom projects page provided there is no outstanding balance on your project
Provide feedback to the designer who completed your customization request
Customization Repackaged Into Template - $25
We will take the customization you had us complete (text logo, graphic logo, image change, special request) and repackage into original stock template that you've already purchased and send you a link to download the updated package.
Can I make these changes on my own?
In most cases, with the required software, the answer is yes.
We usually find that
customers prefer to save the time it takes to do it themselves and just instead pay
us to get it done right the first time.
However, for those items that personalize your website in the most basic of ways, such as the logo or image replacement,
we often do no charge.
How Does It Work?
Choose a web template from our catalog
Determine what special services you need
If just a logo or image update
add the item to your cart
proceed to checkout
once transaction has completed then request your logo or image update
download the template
install template and begin work
If a colorization, layout change, or other request then request a quote from the product details page
Once we have heard from you
If additional information is required, we will contact you
If payment is required, we will issue you an invoice
Once invoice is paid (if needed) we will schedule a time to commence work
If "live preview" is included in service, you will receive a link from us to preview
work before "sigining off" on project
Once project is completed, we will send you the updated files or repackaged template