I find the technical support is outstanding, especially if I can't find the answers quickly on their written support pages. Special videos written for my needs are clearly produced and shown for others as well. We've never been able to get this level of service from any other entity/service.
There are a few nuances any template, though we've found ways to utilize open space to our advantage. However, if you don't know HTML nor how to read/edit CSS scripting, you'd best stay with the basics. If you do know the code language, have at it only be aware that if a code revision comes through from i3dTHEMES and you've modified the original code, you're on your own.